DXC DXC Technology Co

As online shopping increases, customers visiting physical stores expect enhanced service, personalized advice, and unique promotions. This article explains how advanced technologies, particularly mobile apps integrated with AI and e-commerce systems, can empower in-store associates to meet these high expectations. By providing staff with real-time product information, customer insights, and efficient operational tools, retailers can improve both customer satisfaction and their bottom line.

NelsonHall has recognized DXC Technology as a Leader in Cognitive & Self-Healing IT Infrastructure Management, highlighting its strong capabilities in server-centric services, cognitive service desk, and AI. The report emphasizes DXC's "Intelligence Augmentation" approach, leveraging AI and GenAI across its services and internal functions. DXC plans to further expand its GenAI initiatives, including partnerships with Microsoft Copilot, Google Cloud Gemini, and AWS.

Novelis, a global leader in aluminum manufacturing, partnered with DXC Technology to implement Robotic Process Automation (RPA) in its Brazilian operations. This initiative automated 27 processes across various departments, utilizing 32 robots to manage over 10,000 tasks monthly, resulting in savings of more than 2,700 hours annually. The automation has allowed employees to focus on strategic tasks like data analysis and decision-making, enhancing efficiency and strengthening business partnerships.

DXC Technology has been recognized as a Leader in the IDC MarketScape: Worldwide AI Services for National Civilian Government 2025 Vendor Assessment. This recognition highlights DXC's ability to help government organizations modernize legacy systems, integrate AI into operations, and deliver secure, compliant, and measurable outcomes. The report specifically noted DXC's full-stack sovereign AI solutions in partnership with Dell and NVIDIA, and its proprietary platforms for coordinating AI agents across the software development lifecycle.

DXC Technology has been recognized as a market leader in the 2023 Provider Lens Next-Gen ADM Services Quadrant Reports for its agile processes, modernization expertise, and proprietary platforms. ISG highlighted DXC's Platform X™ for intelligent automation in the US report and its modernization experience and Apps Modernization Studio in the European report. DXC's managed application services now leverage generative AI to enhance operations and customer satisfaction.

This article, "Pivotal Moments," showcases DXC Technology's collaborations with various global businesses. It highlights how DXC helps clients in diverse industries like insurance, mining, manufacturing, and transportation overcome complex challenges, innovate, and achieve significant improvements in operations, cost efficiency, and customer satisfaction. The article presents numerous customer success stories, detailing how these partnerships have driven meaningful change and prepared businesses for future growth.